Shipping & Returns
Shipping Policy
Last updated: July 9, 2026
Thank you for shopping with Fixara Shop. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from fixarashop.com.
1. Order Processing
Orders are typically processed within 1 to 5 business days after payment is confirmed.
Business days are Monday through Friday, excluding weekends and holidays.
During high order volume, promotions, holidays, or unexpected delays, processing times may be longer.
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on the product, destination, shipping method, carrier, order volume, and fulfillment location.
Estimated delivery times may be displayed at checkout, on the product page, or in your order confirmation when available.
Please note that shipping times are estimates and are not guaranteed unless specifically stated.
3. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Shipping fees may vary depending on the delivery address, product type, order size, shipping method, or promotional offers.
From time to time, Fixara Shop may offer free shipping promotions. Free shipping offers may be limited by location, order value, product type, or promotion period.
4. Tracking Information
When tracking is available, you will receive a tracking number by email after your order ships.
Tracking updates may take time to appear in the carrier’s system. If your tracking number does not show updates immediately, please allow 24 to 72 hours for the carrier to update the information.
5. Multiple Shipments
Some orders may be shipped in multiple packages, depending on product availability, warehouse location, or fulfillment process.
If your order arrives in separate shipments, you may receive more than one tracking number.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Fixara Shop is not responsible for orders lost, delayed, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at supportfixashop@gmail.com.
If the order has not yet been processed or shipped, we will do our best to update the address. Once an order has been processed or shipped, we may not be able to change the shipping address.
7. Lost or Delayed Packages
Delivery delays may occur due to carrier issues, weather, holidays, customs, supply chain disruptions, incorrect addresses, or other circumstances outside our control.
If your package appears delayed, please check your tracking information first.
If tracking shows that your package was delivered but you did not receive it, please check with neighbors, household members, building management, mailrooms, or the local carrier before contacting us.
If you still need help, contact us at supportfixashop@gmail.com with your order number.
8. Shipping Delays
We work to process and ship orders as quickly as possible.
If we are unable to ship your order within the expected timeframe, we may contact you with an update and available options, which may include continuing with the order, choosing an alternative solution, or requesting a refund when applicable.
9. International Shipping
Shipping availability may vary by product and location.
If international shipping is available, customers are responsible for any applicable customs duties, taxes, import fees, or local charges required by their country.
Fixara Shop is not responsible for customs delays, import restrictions, or additional charges applied by local authorities.
10. Order Not Received
If you have not received your order within the estimated delivery window, please contact us at supportfixashop@gmail.com.
Please include your order number, full name, and shipping address so we can assist you faster.
11. Contact Us
For shipping questions, contact us at:
Fixara Shop
Website: fixarashop.com
Email: supportfixashop@gmail.com
Return & Exchange Policy
Last updated: July 9, 2026
Thank you for shopping with Fixara Shop. We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, exchanges, and damaged item claims are handled.
1. Return Window
Return requests may be submitted within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging whenever possible.
To start a return, contact us at supportfixashop@gmail.com with your order number and reason for return.
2. Return Eligibility
To qualify for a return, the item must:
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Be returned within 30 days of delivery
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Be unused and in original condition
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Include original packaging whenever possible
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Include all accessories, manuals, parts, or included items when applicable
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Have proof of purchase or order number
3. Non-Returnable Items
Some items may not be eligible for return, including:
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Final sale items
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Clearance items
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Gift cards
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Used or damaged items caused by customer misuse
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Personal care or hygiene products after opening
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Customized or personalized items
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Items missing parts, accessories, or original packaging
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Products marked as non-returnable on the product page
If you are unsure whether your item is eligible for return, contact us at supportfixashop@gmail.com.
4. How to Request a Return
To request a return, email us at supportfixashop@gmail.com and include:
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Your order number
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Full name
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Email used at checkout
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Product name
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Reason for return
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Photos, if the product is damaged, defective, or incorrect
Once your request is reviewed, we will provide return instructions if the return is approved.
Please do not send items back without contacting us first.
5. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item caused by our error.
Original shipping fees are generally non-refundable unless required by law or unless the return is due to a mistake on our part.
We recommend using a trackable shipping method for returns. Fixara Shop is not responsible for returned packages that are lost or damaged in transit.
6. Refunds
After we receive and inspect the returned item, we will notify you whether your refund is approved.
If approved, your refund will be issued to the original payment method.
Please allow several business days for your bank, card issuer, or payment provider to process and post the refund.
7. Partial Refunds
Partial refunds may be granted in certain situations, including:
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Items returned with missing parts or accessories
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Items not in original condition
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Items showing signs of use
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Items damaged for reasons not caused by Fixara Shop
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Returns received outside the approved return window, when accepted at our discretion
8. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at supportfixashop@gmail.com.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the packaging, if applicable
We will review your case and offer an appropriate solution, which may include a replacement, refund, or store credit.
9. Exchanges
We may offer exchanges when the item is defective, damaged, incorrect, or when an exchange is available for the product.
If you would like to exchange an item, contact us at supportfixashop@gmail.com.
Exchanges are subject to product availability.
10. Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
To request a cancellation, contact us as soon as possible at supportfixashop@gmail.com.
Once an order has been processed, fulfilled, or shipped, it may no longer be eligible for cancellation.
11. Refunds for Delayed or Unshipped Orders
If an order cannot be shipped within the expected timeframe, we may contact you with an update and available options.
Depending on the situation, you may be able to continue with the order, accept a revised shipping estimate, or request a refund for the unshipped item.
12. Refused or Returned Packages
If a package is refused, unclaimed, or returned due to an incorrect address provided by the customer, additional shipping fees may apply.
Refunds for refused or returned packages may exclude original shipping costs, return shipping fees, or other costs incurred, unless otherwise required by law.
13. Contact Us
For return, refund, or exchange questions, contact us at:
Fixara Shop
Website: fixarashop.com
Email: supportfixashop@gmail.com